On the old JSD interface, there was a button to create a ticket that would automatically be linked to the currently browsed request.
See (sorry it's in french, but I highlithed it):
On the new interface, I cannot find it anymore. I can only make a link to an existing ticket. It's not what I want.
Did I miss something? Thank you.
Hi @Adrien Morel , yep that is a big missing feature in the new UI. :-( Please provide feedback to Atlassian via the feedback link. In the meantime you can switch back to the old view to accomplish this. There should be a link at the top to switch back for now.
Thank you for your answer, I will provide feedback.
I'm a little surprised about the priority list of Atlassian. Transforming a JSD request into a JSW ticket is one of the main purpose for a dev team to use JSD, isn't it?
Hello Atlassian Community! I'm Tania, a Senior Product Marketing Manager for Jira Service Desk Cloud! I'm excited to announce some exciting improvements coming up for those who work with queues and...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events