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Create a Report based on Customers

Deleted user
March 26, 2020

Hi, all!

I have a lot customers(Companies) registered on my Jira Service Desk portal.

I'd like to know, if is it possible to create a kind of report based on how many tickets customers opened?

For exemple:

Customer A: Opened 7 tickets;
Customer B: Opened 12 tickets;
Customer C: Opened 1 ticket;

 

And show it on a spreadsheet or  graphic.

Thank You!

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Evan Underwood-Harley
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March 26, 2020

Charts and Reports plugin can be used to show reports per organisation and is worth a play around with to see if it meets your needs.

https://marketplace.atlassian.com/apps/1217341/charts-and-reports-for-jira-servicedesk?hosting=cloud&tab=overview

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Jack Brickey
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March 26, 2020

you can use the Issue Statistic gadget that would be nice for this. However, while you can choose "Creator" you cannot choose "Organization" which is unfortunate.

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