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Chat add-on for JSD cloud?

Hi,

Trying to find a chat add-on for Jira Service Desk (Cloud), which enables the user to contact their support through a chat option, preferably though the portal.

Bonus if it includes options for phone as well. 

Any experiences to share?

1 answer

0 votes

Hello Ina,

Thank you for getting in touch with Atlassian Community!
Currently, it's not possible to add a chat on the customer portal. We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDCLOUD-1616
Please, click on vote and watch in order to hear about updates on the development cycle.
Related to add-ons, I found only one that has this option:
- PingPilot for Jira Service Desk

Regards,
Angélica

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