Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Chat add-on for JSD cloud?


Trying to find a chat add-on for Jira Service Desk (Cloud), which enables the user to contact their support through a chat option, preferably though the portal.

Bonus if it includes options for phone as well. 

Any experiences to share?

1 answer

0 votes

Hello Ina,

Thank you for getting in touch with Atlassian Community!
Currently, it's not possible to add a chat on the customer portal. We have a feature request suggesting the implementation of this ability:
Please, click on vote and watch in order to hear about updates on the development cycle.
Related to add-ons, I found only one that has this option:
- PingPilot for Jira Service Desk


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Desk

The Complete Guide to Atlassian for ITSM

Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...

2,259 views 14 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you