Changing outgoing emails in Jira Service Desk (for Jira Cloud)

Is it really so that it's not possible to change the template for outgoing emails from JIRA Service Desk? (Cloud version).

5 answers

Though, I have another suggestion.

In our setup we have disabled the standard notifications sent out by JSD. Instead we are using JIRA Enterprise Mail Handler (https://marketplace.atlassian.com/plugins/com.javahollic.jira.jemh-ui/versions#b100702500).

You can then have full freedom to customize all content of the email sent out to you customers; add logo, include custom fields etc.

 

0 votes
Brad Baker Atlassian Team May 12, 2015

Not currently

Hmm, unfortunately that's a showstopper for our part. It's a shame to see such a great product as Jira Service Desk falling short on basic functionality that is needed to make it an alternative to Zendesk and similar. 

Is there an open feature request for this that we can vote/watch?

Yes, there are several, please add your vote for the following:
JSD-218
JSD-617
JSD-1922 

 

 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

1,121 views 32 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you