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Changing outgoing emails in Jira Service Desk (for Jira Cloud)

Mick Rasmussen May 12, 2015

Is it really so that it's not possible to change the template for outgoing emails from JIRA Service Desk? (Cloud version).

5 answers

1 vote
Einar Hem Jun 24, 2015

Though, I have another suggestion.

In our setup we have disabled the standard notifications sent out by JSD. Instead we are using JIRA Enterprise Mail Handler (https://marketplace.atlassian.com/plugins/com.javahollic.jira.jemh-ui/versions#b100702500).

You can then have full freedom to customize all content of the email sent out to you customers; add logo, include custom fields etc.

 

0 votes
Brad Baker Atlassian Team May 12, 2015

Not currently

0 votes
Mick Rasmussen May 12, 2015

Hmm, unfortunately that's a showstopper for our part. It's a shame to see such a great product as Jira Service Desk falling short on basic functionality that is needed to make it an alternative to Zendesk and similar. 

0 votes
Ed Martinez Jun 04, 2015

Is there an open feature request for this that we can vote/watch?

0 votes
Einar Hem Jun 24, 2015

Yes, there are several, please add your vote for the following:
JSD-218
JSD-617
JSD-1922 

 

 

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