Changing base URL in customer password reset mail Edited

Hello,

When a customer wants to change the password the following email is being received. 

Reset your password - (HTML).jpg

Unfortunately the link for password change is always generated using Base URL from JIRA Service Desk system settings. We have Base URL set to our internal network (for agents) but using external URL for Customers to access their portals from Internet.

Is it possible to configure this in the same same as for notification templates?

I've found the code for the resetting password emails only for Jira (licensed) users, not customers:

<Jira_install>/atlassian-jira/WEB-INF/classes/templates/email/html/forgotpassword.vm

Best Regards

2 answers

You can modify the notification .vm file and set some fixed URL,

But it is not a good idea, because it may be overridden on any JIRA update.

0 vote

To amend the Service Desk emails, you would need to unpack Service Desk and hack the templates in there.  This is a very bad idea, as it's complex, renders you unsupported and as Gregor says, will be scrubbed by any update.

A better way to solve this problem would be to fix your network settings.  Jira only has one base url, so your "one internal/one external" setup is fundamentally broken and you should kill off the "internal base url", because it's wrong.

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Feb 15, 2018 in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

1,138 views 6 19
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot