When a customer wants to change the password the following email is being received.
Unfortunately the link for password change is always generated using Base URL from JIRA Service Desk system settings. We have Base URL set to our internal network (for agents) but using external URL for Customers to access their portals from Internet.
Is it possible to configure this in the same same as for notification templates?
I've found the code for the resetting password emails only for Jira (licensed) users, not customers:
To amend the Service Desk emails, you would need to unpack Service Desk and hack the templates in there. This is a very bad idea, as it's complex, renders you unsupported and as Gregor says, will be scrubbed by any update.
A better way to solve this problem would be to fix your network settings. Jira only has one base url, so your "one internal/one external" setup is fundamentally broken and you should kill off the "internal base url", because it's wrong.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs