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Changing base URL in customer password reset mail Edited

Hello,

When a customer wants to change the password the following email is being received. 

Reset your password - (HTML).jpg

Unfortunately the link for password change is always generated using Base URL from JIRA Service Desk system settings. We have Base URL set to our internal network (for agents) but using external URL for Customers to access their portals from Internet.

Is it possible to configure this in the same same as for notification templates?

I've found the code for the resetting password emails only for Jira (licensed) users, not customers:

<Jira_install>/atlassian-jira/WEB-INF/classes/templates/email/html/forgotpassword.vm

Best Regards

3 answers

You can modify the notification .vm file and set some fixed URL,

But it is not a good idea, because it may be overridden on any JIRA update.

0 votes

To amend the Service Desk emails, you would need to unpack Service Desk and hack the templates in there.  This is a very bad idea, as it's complex, renders you unsupported and as Gregor says, will be scrubbed by any update.

A better way to solve this problem would be to fix your network settings.  Jira only has one base url, so your "one internal/one external" setup is fundamentally broken and you should kill off the "internal base url", because it's wrong.

Hey @PawelK, did you found a solution because i'm facing the same problem?

You should be using Jira on a single base-url - it does not function with two.

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