I am after the integration of the Change Process from the Service Desk to the Jira tool where we plan a release and the developers track their work. At the moment we create two tickets for the same thing and cross reference them, but its very inefficient - how can I transfer a Change Request from the Service Desk to the Jira Tool?
Meet the new and improved IT service management template for Jira Service Desk! Here are a few of the powerful features ready and waiting for you: Better focus on ITSM - clear ticket categories...
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