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Certification and Satisfaction

Hi folks
I wonder if there is a possibility when the customer will certify the issue he may already give the satisfaction rating, instead of being sent by email?

1 answer

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Answer accepted

Hello Gabriely,

Currently, Service Desk only sends the survey through email, it's not possible to set it to show in the portal once the ticket is closed. We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDCLOUD-8055
Please, click on vote and watch in order to hear about updates on the development cycle.

Regards,
Angélica

I already vote, thanks

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