I have a "test organisation" that I created to test the set up, as well as all the other customer organisations.
Previously I could add my personal email address and my managers to test the functionality of the service desk.
But now when I try adding a new "customer's" email address, ie a personal account of mine and say Add, (It does give a green tick)
But it doesn't appear:
What could be the problem?
First, I suggest you update your images to redact your personal emails given this is a public forum.
Did you receive an invitation when you added your gmail? If so accept invite and then inspect Organization. Also try to create an issue using the gmail address. I wonder if there has been a change in cloud regarding how users appear.
@Stephanie Kohne , i heard back that they could not reproduce the issue on their side. Their only thought was maybe you were not updating the screen and while possible I would expect you verified that? I have not seen it in my instance. Did you hear back on this and if so please update us here.
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...
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