It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Cannot access service desk project Edited


I am trying to access service desk project through a web browser, but I cannot. I have been added to 3 goups:






Still. when I click on a service desk project, I get this message in a browser:


This project isn't available

It may have been deleted or your permissions may have changed.


Anyone knows whats going on?




2 answers

Hi Goran,

Welcome to Community

Have you check the section APplication Access? take a look to this figure


configure it and than try again

Hope this help :)



Hi Fabio,

thanks for the welcome. I dont have such a window, but I looked at something similar in Administration -> Users -> and there both support servive and Jira software where checkec for my user.

However, I just tried out and it started working. Don;t know how or why, maybe it takes time to update?

Hi Goran

Image I've posted is about server version. You have cloud? As you describe, the menu you use is for cloud instance.

I don't know about a latency time about creation and use of a project. Sorry me. When a project is created you (or the administrator) can use it immediately.  About browser used? you use EDGE? chrome? Safari or Firefox or others? if you use EDGE, there are problems :-S

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

1,458 views 7 16
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you