Canned responses - limit creation and modification to certain user Edited

[Vincent Dansereau]

Concerning the canned responses feature, is it possible to limit the creation and modification of the shared canned responses to users with specific rights in order to controle the bank?

[Susan Hauth -Jira Queen- · Accepted solution]

Hi Vincent,

Canned responses are available to all agents of a service desk.  At this time there isn't any permissions around canned responses.  That's a good feature request if you want to raise it.

Susan