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Canned responses - limit creation and modification to certain user Edited

Concerning the canned responses feature, is it possible to limit the creation and modification of the shared canned responses to users with specific rights in order to controle the bank?

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Hi Vincent,

Canned responses are available to all agents of a service desk.  At this time there isn't any permissions around canned responses.  That's a good feature request if you want to raise it.


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