Can you set up a http redirect pointing to a Service Desk customer portal ?

I have set up Service Desk (only one) on my OnDemand JIRA instance. Customers can reach it by going to  :

https://MyCompany.atlassian.net/servicedesk/customer/portal/2

Not really a user friendly url.

Is there a way to set up a redirect like https://MyCompany.atlassian.net/gethelp  or even better https://gethelp.MyCompany.com  (I control my DNS server).

Best

 

S.

2 answers

0 votes

If you control the domain, then you can put a simple redirect on there. 

But it won't change the place Cloud services live at, so people will end up on the original url.  Cloud does support changes of the <mycompany> part of the url, but you can't change any of the rest of it.

You could proxy and rewrite the whole lot on your web-server on the urls you want to land on, but Cloud is still going to refer to its naming scheme throughout the system.

Hi Nick, 

So basically we need to do it ourselves outside of Jira, and that won't be persistent as soon as you follow a link inside the ticket.

Thx for the info

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