I have set up Service Desk (only one) on my OnDemand JIRA instance. Customers can reach it by going to :
Not really a user friendly url.
If you control the domain, then you can put a simple redirect on there.
But it won't change the place Cloud services live at, so people will end up on the original url. Cloud does support changes of the <mycompany> part of the url, but you can't change any of the rest of it.
You could proxy and rewrite the whole lot on your web-server on the urls you want to land on, but Cloud is still going to refer to its naming scheme throughout the system.
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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