Can you link a service desk to a sub tree of a confluence space?

I'm not sure if I have all the terminology correct, but here's what I'm looking to do.

In confluence I have a Space setup (Product 1)

That has a sub tree structure (Documentation, Knowledge Base and Release Notes)

I want to point the search function of service desk at the root level (Product 1)

I want to point the Create KB article button from within an issue to the lower level of (Product 1\Knowledge Base)

Is there a way to do this?  Otherwise my Service Desk agents will need to manually move their newly created Knowledge base articles.


1 answer

I believe you might take a look at the option "Restrict to articles with labels" when linking Confluence Space.

By default you link the entire Space, but with this item above you will be able to limit the search only to selected pages.

The disadvantage: all subtree branches must have this label and probably your Customers will be able to navigate up the tree when clicking the article (depends on the restrictions set in Confluence).

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

731 views 5 16
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot