We are in the process of evaluating Confluence Questions and JIRA Service Desk. We have set up a service desk with a Confluence knowledge base. Now, when users search through this knowledge base (either by using the live search on the JIRA Service Desk customer portal or on the home page of the Confluence knowledge base), the search result does not include content from Confluence Questions.
Is it possible to configure JIRA Service Desk or a Confluence knowledge base in a way that a search on the customer portal and the knowledge base will reflect content from Confluence Questions?
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
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