Can users of JIRA Service Desk see search results from Confluence Questions when searching a knowledge base?

Dear all,

We are in the process of evaluating Confluence Questions and JIRA Service Desk. We have set up a service desk with a Confluence knowledge base. Now, when users search through this knowledge base (either by using the live search on the JIRA Service Desk customer portal or on the home page of the Confluence knowledge base), the search result does not include content from Confluence Questions.

Is it possible to configure JIRA Service Desk or a Confluence knowledge base in a way that a search on the customer portal and the knowledge base will reflect content from Confluence Questions?

Best regards,


2 answers

1 accepted

5 votes
Accepted answer

This is something we want to implement in the near future. Please watch this ticket to stay up to date on our progress.

Hi, @Johannes Geske - Can I know more about the context (processes) in which you evaluated both applications? I'm interested in your findings, as we're doing the same now.

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Dec 06, 2018 in Jira Service Desk

Looking for teams who switched from email to Jira Service Desk

The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...

1,186 views 10 13
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you