Can Service Desk Integrate with Salesforce

[Steve Feldman]

My team is contemplating making the switch from Zendesk to Service Desk. We use Salesforce for our CRM. We would like to seamlessly integrate our Service Desk implementation with Salesforce so we can better track our customer issues. Please let us know if this is possible.

Note we want to use the Atlassian hosted version. We use Atlassian On Demand for JIRA and Confluence today. We would like to remain in a cloud deployment.

[Deividi Luvison]

The Connector for Salesforce and JIRA does integrates JIRA with Salesforce but not Salesforce with JIRA Servicedesk .

I've also searched around and did not found any other plugin that achieve that end. 

My suggestion is that you mail Service Rocket (owner of the connector plugin for sales force) and check if they have plans to adapt their plugin to connect JIRA Servicedesk as well:

http://company.servicerocket.com/contact/

Hope it helps.

Thanks and Regards,

David| The Engineer that like Windows for realsies.

[Benjamin Steele]

You can connect Service Desk to Salesforce using the Connector for Salesforce and JIRA by ServiceRocket.  The only issue is that you cannot update the Customer Request Type from Salesforce.  We use a custom field to map the type of request coming from Salesforce. 

https://docs.servicerocket.com/pages/viewpage.action?pageId=4325588

[Dustin Zubke]

@Benjamin Steele Did you need to do anything special to connect Salesforce with Jira Service Desk using the Service Rocket connector? I am getting a "Jira Access Denied Error". Are you using Jira Server?