Can I create a report that shows what time of day a bug was submitted in Jira Service Desk

I want to get a better understanding if issues are more frequent durning a particiular shift, ie are there more tickets submitted during second shift operations or during first shift.

2 answers

0 votes
Jack Brickey Community Champion Aug 30, 2017

I think you will need a plugin for this. Something like EasyBI maybe? I don't beleive that the timestamp is displayed natively in say a filtered list - AFAIK. You can also export to CSV and excel-ify it as the timestamp is exported.

Hi Shawn,


As I understand your requirement, eazyBI indeed could help you with that question.


You could create an eazyBI report to track the number of created issues per each hour and display it on a weekly/daily report.


Please reach out to with more details on your requirement.


Best regards,

Martins /

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity! more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

17,381 views 13 31
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you