Batching Email notification feature is turned on - but the Resolved email notifications are being sent before Created email notifications.
Has anyone experienced this - and how did they fix?
JIRA Service Desk 4.4.1
Jira Core 8.4.1
I guess you're referring to the customer mails & not the mails send to agents.
Is mail notification for creation activated on the customer mail configuration of the project? Are your Jira customers also "real" Jira users (having a Jira license)? Jira Service Desk has got a different mail notification for customers and internal Jira users. Maybe there is some configuration issue on these notification settings.
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...
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