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Batching Email notifications turned on - so Resolved notifications are received before Created Edited

Batching Email notification feature is turned on - but the Resolved email notifications are being sent before Created email notifications.

Has anyone experienced this - and how did they fix?

 

JIRA Service Desk 4.4.1

Jira Core 8.4.1

1 answer

0 votes

Hi,

I guess you're referring to the customer mails & not the mails send to agents.

Is mail notification for creation activated on the customer mail configuration of the project? Are your Jira customers also "real" Jira users (having a Jira license)? Jira Service Desk has got a different mail notification for customers and internal Jira users. Maybe there is some configuration issue on these notification settings.

Best

JP

Hi JP

Here is the Created notice as well as the Solved/Closed notice. The first one is the batched notification. So are you saying if the Reporter was a non-Jira user - then he/she would not receive this one? The Solved/Closed notice is the customer notification - correct? Created notice.JPGClosed.JPG

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