Automation SLA Rule to Notify Assignee

On JIRA 7.0.5 and Service Desk, when I try to create a automation rule to alert user about upcoming SLA breach, I can only add a user. Is there a way to alert the assignee of the issue not a particular user?

3 answers

1 votes
Steven Behnke Community Champion Feb 05, 2016

You cannot. There is no function to do so.

As a workaround, you can simply Add Comment (Internal) and ensure your notification scheme sends Issue Commented events to the Assignee.

Thanks for your response. I am using Escalation Service to add a comment and I am trying to use

IssueInputParameters setComment(String comment, String groupId)

to add an Internal comment. Do you know which group should I use for groupId? We are using Service Desk. Thanks for your help.

0 votes
Steven Behnke Community Champion Feb 05, 2016

The Alert I believe simple @mentions someone in a comment. You could simply add a private comment instead to notify the assignee of the upcoming event.

Under the 'THEN' section, "@ Alert user" it has to be a specific user name. I am trying to alert the Assignee so that it can be applied to all the issues.

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