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Auto assign a component or agent from email

When an issue sent via email to Jira Service Desk email, is there any way we can configure to automatically assign a component based on a keyword (in email Subject or body) or an agent?

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Radu Atlassian Team Dec 10, 2019

Hello @Weng Seng Chin ,

I'd recommend reading .

And then setup an automation rule that looks like 

Screen Shot 2019-12-11 at 6.07.07 pm.png


Let me know if this works.



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