I have a client who diligently uses our Support Portal. They are reporting that any attachment to the tickets appear with "Failed To Load" and the "Retry" does not help. I too have tried this and get the same result. Please help me, as the client is not too happy and if there is a configuration that has gone amiss on our side, I would gladly put it back in place so that the clients are happy again. I can't seem to paste the screenshot of the issue here
Thank you for reaching out to Atlassian Community!
I saw that you created a ticket with our support related to the same question and they are already helping you, so let's focus on the ticket.
The issue that you are facing is actually a bug, so I'm sharing the link here in case other community members face the same issue:
Please, make sure to click on "This affects my team" and also to watch to receive updates about the bug.
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