It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Assign organization to specific portal

Hi everybody,

just to verify: We have two Organizations here and we want to have specific portals for each organization. My understanding is:

- I need two projects, one per Organization

- Each project has a branded portal

- Users in Organization A can only access 'their' portal and vice versa

-> In my use case there will be only one Organization in each project and all customers (per project) are part of it.

Is this correct so far?

 

And a question: It can happen that we have to remove a person from the organization (the person should not be possible to raise requests). This person will be listed in the customers list.

-> How can I ensure that only customers in the organization can raise requests?

 

Thanks everybody!!

1 answer

1 accepted

0 votes
Answer accepted

Hi @Hannes-83 

  1. Is it your intention to keep the two organizations separate and if so why? Is it because you want specific request types for each? (If so then yes you need two Jira Service Desk Projects)? 
  2. Each project can be branded = yes (if this is what you want).
  3. Users in Org A can only access 'their' portal and vice versa = YES if there is no user overlap (meaning you don't have the same user in both Org A and Org B. If you did, then that user could see both Org A Portal and & Org B Portal - They will see two portals when they log in), 
  4. YES - If you remove a person from the Organization they will not be able to raise requests. 
  5. If you add a person to the Organisation an invite email is sent to the user. If they sign up then they will be able to raise a request. If you remove them from the organisation and delete them from User Administration - Jira Service Desk users, then they will not be able to raise requests. 

-Mike

RE 1: It is possible to have two organizations in one project provided you are sharing Request Types across the two organizations. It is also possible to have a user in both organization, thus that user can share see and raise requests from both Organizations. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

1,808 views 10 17
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you