When i try to create an issue within the jira service desk issue(not from the portal) which is associated with a workflow configured for approvals, the approvers are not getting any notifications that an issue is waiting on them. Also, the approvers do not see the requests in the portal. Is there an additional setting for this to work?
Please make sure you follow all of the steps here https://confluence.atlassian.com/servicedeskserver/setting-up-approvals-939926369.html
You will also need to make sure that customer notifications and your notifications schema are set correctly.
In the service desk you have to use Raise Request to create issues. If you use the create button a request type will not be assigned to an issue. If the issue does not have a request type then customer / external communications will not occur and the issue will not be visible in the portal. Applying the request type to the issue will resolve the problem you are having but using the raise a request it the proper way to create an issue in a service desk.
Thanks Brant. I associated request type to my issue and it worked like a charm.
I missed reading the following piece of documentation:
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