We are looking for a web program for ticket support (10-25 agents).
We will choose between 2 programs, the first one is an opensource, the second one is Jira Service Desk.
Today i installed the 30 days server trial version, checked settings (many many options to change!!) but I as i was searching at google, i found some posts from 2015 and 2016, where users are complaining for the anonymous user functionality.
What we want to do is to be able to recieve emails as tickets. We have 3 web forms in our website (3 different emails) and we want guest users to send some info to these emails and we will reply/comment to them through Jira SD. Guest Users can reply to the ticket not only through service desk but also through their email. Same guest users can create a new ticket in the feature, again using our web forms in our website, not with forms of SD portal.
As i told you, I have read about problems with guests and ticket creation, please let me know if the problems that mentioned in the forum still exist.
What "problems"? You'll need to be specific about what you've been reading.
I don't see anything in your description that Jira Service Desk does not handle ok, although you will need to write code to connect your "web forms" to Service Desk.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs