What am I missing - I'm following this guide and do not see where I can add an external e-mail address: https://confluence.atlassian.com/servicedeskserver035/receiving-requests-by-email-894759477.html
I've added G-Suite to my environment, I'll search for Email Requests and there is no area to add an external e-mail. The only email there is the email@example.com
What am I doing wrong? I've enabled all pre-reqs prior but am on the free version.
Sorry for the delay - sent a screen shot of what I see when I follow the step to:
Open your service desk project and go to Project settings > Email requests. Select Add an email address. Easy enough. Choose your email service provider and enter the requested details before selecting Next.
To get to the Project Settings > Email Requests page you'll have to follow the links I've highlighted below:
Then you should see a page like this:
We also have JSD Cloud-specific docs here: https://support.atlassian.com/jira-service-desk-cloud/docs/receive-requests-from-an-email-address/ If you have any other questions about email requests.
Let me know if this helps!
So sorry for all of the back and forth! Looks like you are using a next-gen project.
The email requests page should be available via Project settings > Channels > Email.
For future reference, we have our docs for next-gen service desk projects here: https://support.atlassian.com/jira-service-desk-cloud/docs/manage-and-administer-next-gen-service-desk-projects/
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