Adding a custom email address to service desk

[Aleister V.M.]

I believe I have done the setup correctly to allow anyone to email my service desk. However, I am not seeing anything added to the queue when I email the service desk.

Here is how I setup my customer permissions:

And email requests with custom address setup here:

What am I missing? Why am I not receiving any tickets in my queue when I send an email to the custom email address?

[Knut Arne Ristebråten · Accepted solution]

Hi, 

Do you see anything in the logs that can help? 

Check the connectivity/processinglogs as mentioned here: https://confluence.atlassian.com/jirakb/troubleshooting-jira-service-desk-incoming-mail-790960076.html

[Aleister V.M.]

Hi. I have checked the logs and I see that the connection is good. However, I also see that nothing has been processed. In that case, I think there must be something wrong with the mail provider. 

Thanks for your help!

[Hugo Martinez]

Hi, I have the same problem, any ideas how can I resolve this problem

Thank you