Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Add/extend the blueprint/template list in the section "Related knowledge base articles" in JSD

Hi all,

we are using Jira Service Desk 3.12.x (JSD) Sever and I try to improve some for our daily work. We've configured a Confluence server too and connected it with Jira.

I'm trying to provide some more "custom blueprints" for the agents and was looking for a way to add my them to the menu/section in the Issue itself. I wasn't able to find any option in the project settings or confluence itself.

Does somebody know, if there is any possibility to add/extend the list what I added as a screenshot?


0 answers

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked in Jira Service Desk

Calling all Insight users, we need your help!

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...

96 views 1 0
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you