My company supports small businesses with their IT environments. Right now we offer support through phone and email, we have not used the portal feature yet for various reasons.
Today when someone orders a email account for a new employee they fill out a Word template that I've made and send it to us via email, this is not very professional but it works.
I want to give managers access to the portal so they can fill out the form there instead. I am just wondering how to practically configure this form in Jira. Some examples of fields we would need to fill out is:
Name, location, phone number, Distribution lists, Role, start date, Office365 license, access to network shares.
It would be nice if these fields were fillable and all ended up in the description of an issue instead of a bunch of custom fields. Is it possible to somehow link several fields to the description?
How would you go about to solve this problem?
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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