Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

Recognition

  • Give kudos
  • My kudos

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Tis the season to update your public holiday calendar in Jira Service Desk

While some public holidays fall on the same calendar day each year, many public holidays move around like Easter or Mondayised "observed" dates to give us long weekends. 

This creates a housekeeping task for those who administer one or more Jira Service Desk projects. 

Image result for calendar gif

To check and/or update the public holidays in your Jira Service Desk projects you need to review the SLAs. The process for this is here for Server, here for Cloud for classic projects, and here for Cloud next-gen projects.

A helpful website is Calendarlabs.com which lets you download an ics calendar file that you can upload into your SLAs.

Remember: You need to update each SLA in all Jira Service Desk projects separately as there the public holiday calendar is not shared.

Tip for Tempo users: Don't forget to update the public holidays for Tempo Timesheets as well.

 

3 comments

I have updated 4 SLA calendars and sent an automated ticket creation for mid-December this morning.  

Cool, we have 10 Jira Service Desk projects, i update now each Project whit german holydays.
I love unnecessary work.

Maybe we have someday a calendar schema.

Like Kat Warner _TechTime_ likes this

So, for those holidays that change each year, what should we do to keep our SLA timers for previous years:

1) Change the holiday entry for each holiday to match the current year's date?

2) Create a holiday entry for each holiday each year?

Comment

Log in or Sign up to comment
TAGS
Community showcase
Asked in Jira Service Desk

Calling all Mindville Insight users, we need your help! (there might be swag involved)

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials and we want to hear from you!  ...

277 views 4 6
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you