In this article, you will find the easiest way to make your internal users and customers to access a specific Confluence space and do not use any Confluence license.
When a project is created and it's linked to a Confluence space, customers will see articles only in the customer portal, as the image below:
It's also possible to allow your customers to see articles direct in Confluence without giving them a license, they will be able to see the pages of the space linked to the Service Desk project.
To allow this, it's necessary to migrate their accounts to Atlassian account, they will see the same articles but it will look like this:
In order to change the settings below, please go to Administration's page.
The first step is to remove all the "user defaults" on Product access. This configuration will ensure that your customers will not receive any license after the migration.
Then you can go to Jira Service Desk > Click on for the customer you need to migrate > Migrate to Atlassian account.
If you want your internal users, those who access only Jira Software, for example, to see articles without a license, just add them as customers on the Service Desk project. They won't need a license for Service Desk or Confluence.
Hope this helps!
If you have any feedback or question, please let us know.
Angélica LuzAtlassian Team
Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to A...
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