Issues with Data Collection Using Jira Discovery Tool

[Steffanie Schneider]

Hi Atlassian Community,

I have recently started using the Discovery tool in Jira for network and device scanning. However, I am encountering some issues and would appreciate some guidance.

When I scan from one device, I only receive data for that particular device. Is this the expected behavior of the Discovery tool? My understanding was that it should collect data from all devices on the network.

Do I need to install the Discovery tool on every individual device and perform scans from each one to gather comprehensive data? Or is there a configuration setting I might be missing that allows a single scan to capture data from multiple devices on the network?

Any insights or recommendations on how to correctly set up and use the Discovery tool would be greatly appreciated.

Thanks in advance!

Best regards,
Steffy

[Tanguy Crusson]

Hi, I think you're asking about the Discovery feature in Jira Service Management - it's best to ask in this group: https://community.atlassian.com/t5/Jira-Service-Management/ct-p/jira-service-desk

[Steffanie Schneider]

Thank you for letting me know.