ACTION REQUIRED: how to move from Beta to the Free or Standard plans of Jira Product Discovery (JPD)

[Bill Sheboy]

Thanks @Tanguy Crusson as that seems to work for access.

[Caroline Tatam]

We're also having problems with Step 7: upgrade to the JPD Free or Standard plan. 

We don't have the 'Manage' link under Administration, it says Manage for all our other subscriptions but for JPD it just says 'Contact support'?

[Tanguy Crusson]

@Caroline Tatam I'm sorry I just saw this message! Did you solve it with support? 

This happens if you are a site administrator but not a billing administrator. There are 2 ways to resolve this: 

1. You can ask someone who can manage billing to do the upgrade or make you a billing administrator
2. or you can contact Atlassian support who can help you through that.

[Caroline Tatam]

Thanks Tanguy, we managed to get this sorted. We didn't realise you could be a billing admin on some products but not all. Thanks!

[Blake Elliott]

@Tanguy Crusson Are you able to inform of us if this product will eventually be a paid subscription model only?

[Blake Elliott]

@Tanguy Crusson follow up question - if we have more than 3 creators come August 17th when the transition from Beta occurs, what will happen if we have more than 3 on a JIRA Product Discovery project? Will they automatically be removed or assigned as "Contributors"? Thank you for the support!

[Tanguy Crusson]

@Blake Elliott the beta is ending on 17 August. After that you will only have the free plan (up to 3 creators) and the standard plan.

You need to move to one of these plans before then, or it will just stop working (and ask you to upgrade to the free or standard plan). We're not going to automatically move you to one of these plans, or change anything in your setup (e.g. who's a creator or contributor)

[Laura Friedman]

Seriously, I went through the tedious video a month ago to transition to standard users. It shows as Standard users in my list of products in the Admin area.

Just now, it was deactivated WITH NO WARNING.

Now I have to go through some sort of "Contact Support" process to get it turned back on.

What in the world???

We're about to start a Sprint and NEED THAT DATA.

You guys need a better and smoother way to do this...

Ridiculous...

[Len Bergman]

I had the same issue.  I got Reactivating but now waiting on how to get the billing charged correctly.