Jira Mobile App Push Notifications

[Nick Good]

Starting the night of 3/28/22, push notifications for the Jira Cloud app on my phone have stopped. Since then I have tried signing out and back in, toggling notification settings in the app + iPhone settings, and removing and reinstalling the app.

iPhone 12 Pro Max, iOS 15.3.1

[Hannah McKenzie]

Hi @Nick Good, this is currently under investigation, and will hopefully be fixed asap. Thanks for reaching out.

[chelbi_stromblad]

Hi there -- are there any updates on this issue?

[Jeff Howell]

@Hannah McKenzie How much longer is this going to take to resolve? I rely on my app notifications and my workflow is suffering

[Jeff Howell]

Is anyone working on this solution? There has to be more than just two of us who are having issues with the Jira app not sending notifications on their devices. 

[chelbi_stromblad]

Hey Jeff, I don't work for Atlassian BUT it looks like they made some sort of update & if you delete & reinstall the app on your phone, it seems to be working!

https://community.atlassian.com/t5/Jira-Mobile-Apps-discussions/Push-Notifications-to-IOS-Devices-Not-Working/td-p/1987367

[Jeff Howell]

@chelbi_stromblad Great, thank you. 

I just removed and reinstalled. We will see what happens. 

[Hannah McKenzie]

Hi @Jeff Howell, hopefully reinstalling the app has fixed this problem? Apologies for the inconvenience caused. Please reach out if you're still experiencing problems.

[Jeff Howell]

It's been almost 3 weeks for me and I am still unable to receive push notifications. I deleted the app and reinstalled. I am sure I am not the only one who relies on the app notifications to see when a response has been made to a support case. How much longer will this take to resolve?