shared SEN number and license information Edited


i know SEN is essential for raising a ticket.


1) We have JIRA server 6.4+JIRA Agile. they both share the same SEN number.

we renewed our JIRA licenses but now i notice it didn't renew agile licenses.

when we renewed our JIRA licenses last week - it says license type is "JIRA Software"

can i use the same license key to renew JIRA agile ?

2) can we use the same JIRA 6.4 +Agile licence key when we upgrade to JIRA software7.3. we plan on ths upgrade next week.?



1 answer

This widget could not be displayed.

Hi Shilpini,

With JIRA 7 JIRA Software began to include Agile so the Software license can be used to licences JIRA Software and Agile.  Once you upgrade you'll no longer need to license Agile separately.

Say hello to JIRA Software and JIRA Service Desk discusses these changes further.

Hopefully that helps make things clear.



i understand that once i upgrade i wont need agile but we are not planning on this upgrade till a week from now and my JIRA agile expires in 2 days.

Thats ok.  You can you use the JIRA Software license to license Agile in 6.x as well.  That will get you through until the upgrade period and you should be set!

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

99 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you