So when you're looking at the Backlog page of your Board/Project, you're clicking the Epics tab (written sideways) that opens up an Epics filtering panel, you're clicking on the colored dropdown arrow, and then the Mark As Done option either isn't there at all or it is grayed out?
Do you know if your administrator / project administrator has a workflow applied to the Epic issue that prevents it from reaching a completion status unless some certain criteria are met? (This can probably be checked by going to that Epic and seeing if you have a workflow option to set it to a final, completed status .. if not, perhaps that is what is also preventing the Mark As Done option from being available?)
EDIT: Just found this Confluence page discussing your problem. Can these resolutions help?
I'm the admin. Here is my workflow. So, there's an "Accepted" status (which is not the standard "Done", granted)
I just re-added DONE status (also added image for that), and it does not change that. The dropdown menu on the colored arrow is just missing "Mark as Done"
Screen Shot 2016-12-13 at 19.11.36.pngScreen Shot 2016-12-13 at 12.37.54.png
Thanks, I took a look at it. But it's not that, as I can't configure anything, since the field "epic status" is "Locked" when I llok in custom fields, so it's set to the default context and I cant change it. And the "configure" option is not available on the custome field->epic status->configure path suggested in option 1.
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