how to create a JIRA Cloud backup

jira cloud
jira-》general configuration ->backup manager
select 'Include additional files (attachments, avatars, and logos) in the backup'
click 'create backup for server'


Export error
Error: PROBLEM_DURING_EXPORT. java.lang.NullPointerException
But don't worry, we'll fix it for you!
You just need to contact Atlassian support and paste in this error message, timestamp and your instance details.
Timestamp: 1486693582294

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