how do I generate an email 1 day after a status change?

Is it possible to generate an email to remind a user to follow up an update, 1 day after a user has changed the status of an issue at a certain point in the workflow.

I'm new to JIRA so would really appreciate some good pointers. My initial feeling is that this may be best achieved by querying the database directly - but I'd rather keep it in the product if there is a practical solution.

thanks in advance.

Matt

3 answers

1 accepted

This widget could not be displayed.

You can create a filter specific to the change you are looking for and set up a subscription to fire an email based on the parameters you set for it. 

Thanks for the suggestion and the immediate response James. This is now "with the test team". Would have commented yesterday, but was blocked as i didn't have enough points.

Hi James, I've made a public filter that addresses the users requirements. Is there a way of creating a subscription that will only generate an email to the person that an issue is assigned to? The business would rather not get every user to subscribe themselves to the filter for fairly obvious reasons.

You can explicitly subscribe users to your filters.

This widget could not be displayed.

Take a look at the JIRA Subscriptions which I think is exactly what you need smile

Reference: https://confluence.atlassian.com/jira/receiving-search-results-via-email-185729664.html

This widget could not be displayed.

Are you using JIRA Server or JIRA cloud? (for JIRA cloud there is an option to use Jirassimo. JIRA notifications and emails add-on, you can schedule "reminders")

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Friday in Bitbucket

What is your #1 piece of advice to new users getting started using Bitbucket?

Hello Community! My name is Claire Maynard, and I’m a Product Marketing Manager on the Bitbucket team. I’m interested in hearing what advice or tips you have for new users getting started on ...

136 views 5 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you