Why does JIRA respect AD GUIDs for renames but not username reuse?

I see that JIRA's AD settings allow me to set a User Unique ID Attribute with the caption

The attribute field to use for tracking user identity across user renames.

Makes sense because Jane Smith (JSmith) could become Jane Doe (JDoe) and, of course, JIRA would need to maintain the association between her synced JIRA account and her AD account.

This led me to believe that this would also work in the other direction.  For example, Jane Smith (JSmith, GUID 1234) quits, her AD account is deleted, and John Smith (JSmith, GUID 1235) is hired.  They both have different GUIDs but Jane Smith's comments and other histories, assignments, etc. are now associated with John Smith.

Seems like it should see that the value of the attribute in the User Unique ID Attribute is different and start a new synced account in JIRA for John Smith.  Am I missing a check box somewhere?

If not resolved through the admin panel, is there something that can be done in a config somewhere to prevent this issue?  Things like issue assignments and such aren't really an issue as we can perform bulk operations in the UI.  It's mainly all of the logging and comments elsewhere.

1 answer

This widget could not be displayed.

Is there any feedback on this question? We are also facing the same trouble in my company with both JIRA & Confluence. We created some (ugly) workaround for JIRA but they don't work on Confluence yet.

Concretely, before the user is created, we delete some rows in the DB related to the old user!

Delete the user and recreate it in the internal JIRA directory.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

300 views 1 4
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you