Watcher Field not working on one server but working on another

I have two JIRA installations, both with JIRA Watcher Field installed. The one running 6.3.15 works properly. The one on 6.4.1 does not.

 

It does not appear under the Custom Field admin page so I can't assign it to screens.

 

Thank you in advance,

Eric Gasior

2 answers

Can you double check if the add-on is enabled?

And the right version for 6.4

The add-on and all modules are enabled. The version of JIRA Watcher Field is 2.6.0, which the Marketplace lists as compatible with JIRA 6.4.

And with all modules enabled, not just the addon.

Have you tried adding a new watcher field in the Custom Fields page? Does it list the watcher field type at all?

 

It does not list the new watcher field in the Custom Fields page, even after uninstalling and reinstalling the plugin. 

What version of the addon do you have in the JIRA instances?

I have version 2.6.0.

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

248 views 0 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot