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Unable to view created tickets

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August 7, 2018

hi team,

kindly check our product as we are encountering the following error message. We already restarted the VM where the jira is installed as part of our troubleshooting. See attached screenshots for reference. 

Thanks.

1.JPG2.png

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Alexey Matveev
Alexey Matveev
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August 7, 2018

Hello,

Cloud you push the Request Assistance button on your screen shot and paste the logs here?

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Mesut Yilmazyildirim
Mesut Yilmazyildirim
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August 7, 2018

There can be lots of reasons for this problem.

Please check atlassian-jira.log for errors, it will narrow down the problem

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