Unable to search an issue in JIRA

This question is in reference to Atlassian Documentation: Searching for issues and filtering

I am unable to find issues created in JIRA using advanced search although I am able to go to issue directly by specifying the key in issue box on top right. Can anybody help?

1 answer

0 votes

You may have a broken index, but could you tell us what "advanced search" you are using to start on the debugging?  Just the plain text of the JQL please

I have created 2 projects in JIRA and 2 sample issues in each. I was unable to find either after which I modified permissions and issue security settings. All 4 issues got available in search results.

I created more issues in both projects which are not available in results. Older issues are still available.

Query is just - project = XYZ.

Ok, I need to simplify this down to a basic test.

Create a new issue in XYZ.  Go to somewhere else in JIRA outside the current project (dashboard is fine).  Type the new issue ID into the quick search - do you get taken to the issue?  Next test, go back to your "project = XYZ" search - does it appear in the list there?

Hi Nic,

Someone performed a background re-indexing and it worked for all previous issues. But now when I create another one, I still can't find it in advanced search although I can navigate using quick search. Is this an indexing issue even after running it again? Seems like every new issue I create is not available in the advanced search. Surely, there is no need to re-index every now and then? Can you please suggest.

And just to add one more observation, when I update the issue after creating i.e. say I change the assignee, the issue starts showing up in search results. It's strange behavior but is there any setting that I am missing here?

There's something wrong with the create issue process, it's not indexing correctly.

Could you check what validators and post-functions you have on "create issue"?  List them all here.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Oct 09, 2018 in Jira Core

How to manage many similar workflows?

I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...

244 views 6 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you