Scrum board: When closing a sprint, it says my task are incomplete but they are done?

[Mafalda Criales]

Scrum board: When closing a sprint, it says my tasks are incomplete but they are done?

I have no idea why -if the issue is marked as done (even is strike through with a line) - does it say that I did not complete it?

Any help will be greatly appreciated. Many thanks.

Regards,

Mafalda Criales

Software Developer

JiraDone.PNG ‏20 KB

JiraNoSubtask.PNG ‏16 KB

[Michal Partyka]

Hi Mafalda,

I guess that at least one subtask in not completed that's why you cannot complete it.

[Gabrielle Bautista [ACP-JA]]

Can you double check if everything included on that Sprint is done? Also the sub-tasks?

[Mafalda Criales]

Hello Gabrielle,

Thanks for your Reply. I did check one by one, and none have a sub-task. I am puzzled.JiraNoSubtask.PNG

Regards,

Mafalda Criales

Software Developer

[Gabrielle Bautista [ACP-JA]]

What is your screenshot here? is DAX-218 included in the Sprint? Also, try using the filter of your board to a JQL and search for issues in your Sprint then add "Resolution is NULL"

[Nic Brough [Adaptavist]]

When Gabrielle mentions "is the issue done" - could you check that the issue is in the "done" column on the working view of the board?