No option to Delete users (Limit is exceeding, wont be able to create tickets).

Tayyab Bashir Community Champion Dec 13, 2016

Hi,

JIRA version 7.2.6
Our JIRA users are about to exceed the limit and we need to delete non-active users from our JIRA.
But the option to delete users in user management is not found.

The option to delete user is only available if the user is from Internal Directory.

The only way the option to delete appears is when I disable the directories. 
But we cannot disable them on our Production server.

 

delete_button.PNG

2 answers

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Vasiliy Zverev Community Champion Dec 13, 2016

There are no any limitation on user count in JIRA.

Define which groups are used for licences and just delete these groups for users.

Tayyab Bashir Community Champion Dec 13, 2016

There are only 3 groups. 
all contain users from different teams. the groups cannot be deleted directly. 

Vasiliy Zverev Community Champion Dec 13, 2016

It seems that your JIRA instance get users from somthing else, most likely this is Active Directory.

Is it so?

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You shouldn't delete users anyway.  You should disable them if they're not needed any longer.

Disabled users won't count towards your licences, whatever groups they're in.

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