After a server reboot, JIRA won't start anymore. I get the following message:
JIRA Startup failed
The following plugins are required by JIRA, but have not been started:
Here is an extract of the log:
JIRA Build : 7.1.8#71012-sha1:d83491778ddf5df967f3c738fa396f8b341ab597
Build Date : Mon Jun 13 00:00:00 CEST 2016
JIRA Installation Type : Standalone
Application Server : Apache Tomcat/8.0.32 - Servlet API 3.1
Java Version : 1.8.0_74 - Oracle Corporation
Current Working Directory : /volume1/homes/jira/bin
Maximum Allowable Memory : 1820MB
Total Memory : 656MB
Free Memory : 260MB
Used Memory : 396MB
JVM Input Arguments : -Djava.util.logging.config.file=/volume1/homes/jira/conf/logging.properties -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Xms384m -Xmx2048m -Djava.awt.headless=true -Datlassian.standalone=JIRA -
Java Compatibility Information : JIRA version = 7.1.8, Java Version = 1.8.0_74
___ Java System Properties _________________
atlassian.plugins.enable.wait : 300
atlassian.standalone : JIRA
2017-03-10 08:50:28,028 JIRA-Bootstrap ERROR [c.a.p.osgi.factory.OsgiPlugin] Detected an error (BundleException) enabling the plugin 'com.atlassian.jira-core-project-templates' : Unresolved constraint in bundle com.atlassian.jira.plugins.jira-core-project-templates : Unable to resolve 40.0: missing requirement [40.0] osgi.wiring.package; (osgi.wiring.package=com.atlassian.jira.blueprint.api) [caused by: Unable to resolve 107.0: missing requirement [107.0] osgi.wiring.package; (osgi.wiring.package=com.atlassian.jira.plugins.workflow.sharing.importer.component) [caused by: Unable to resolve 106.0: missing requirement [106.0] osgi.wiring.package; (osgi.wiring.package=com.sysbliss.jira.plugins.workflow.util)]]. This error usually occurs when your plugin imports a package from another bundle with a specific version constraint and either the bundle providing that package doesn't meet those version constraints, or there is no bundle available that provides the specified package. For more details on how to fix this, see https://developer.atlassian.com/x/mQAN
2017-03-10 08:50:28,029 JIRA-Bootstrap WARN [c.a.plugin.impl.AbstractPlugin] Unable to enable plugin 'com.atlassian.jira-core-project-templates'
I have already tried all the hints in https://confluence.atlassian.com/jirakb/troubleshooting-jira-startup-failed-error-394464512.html but with no luck.
Any help would be greatly appreciated !
Please try these steps
Browse through JIRA Data Directory (C:\Program Files\Atlassian\Application Data\JIRA\plugins)
Make sure you enable to see hidden folders as .osgi-plugins and .bundled plugins will be there as hidden
If its a Linux environment, you can do
ls -al /var/atlassian/application-data/jira/plugins rm -r .osgi-plugins rm -r .bundled-plugins
3. Remove / Archive Old Application log files
mv /var/atlassian/application-data/jira/log/atlassian-jira.log /home/jira
This is to make sure you get a fresh and new log after starting JIRA.
4. Start JIRA Service.
You can also foreground JIRA Service to see what exactly is the error monitoring catalina.out
cd /opt/atlassian/jira/bin ./start-jira.sh -fg
For Windows use Command Prompt cd <JIRA Install Directory>\bin start-jira.bat /fg
Once you get info on logs, if it was run as foreground process, stop JIRA , fix the issue or post the log file here so we can better troubleshoot and later you can start JIRA Service (background)
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