Jira feedback upon auto closure

Right now JIRA core is customized such that when you click on close button of a ticket, a MODAL opens and filling each field in that Modal, we click submit button and the ticket closes. Now a need is to add auto closure of the ticket (just changing the status to closed using automation plugin) and after the ticket closes automatically a mail is being sent to the end users which should direct them to the modal which actually opened after  clicking on close button. So how should I redirect the link to that specific modal. Can anyone please suggest?

1 answer

0 vote

This won't work.  Your modal popup is part of the transition and what you're asking for is for it to happen after the transition completes.  You can have the users edit the issue after the transition though, that's where you need to send them.

Hi Nic,

Thanks for the reply.

wat do u mean by "You can have the users edit the issue after the transition though, that's where you need to send them." What exactly do u mean by it. Can you please explain?

You need to direct your users to click "edit" on the issues after the transitions.

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