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Jira Service Desk - notifications for issues older than week

Adam Wojak
Adam Wojak October 12, 2020

Hi,

i would like to know if it is possible to configure service desk notifications for issues that are open for more than a week.

e.g.

Customer creates an issue in certain project and then if the issue is not resolved within one week an email notification is sent to the project manager.

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Ravi Sagar _Sparxsys_
Ravi Sagar _Sparxsys_
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October 12, 2020

Hi @Adam Wojak 

Are you using the SLAs? You can configure Automation rule based on SLA breached.

Ravi

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