i am running JIRA 4.1. Recently we have decided to separate out customers from JIRA and purchase JIRA Service desk to be used by our Agents and Customers. What i need to know is if JIRA 4.1 is compatible with JIRA Service desk. All i am looking at this point is if i can link the JIRA 4.1 tickets with the ones in JIRA Service desk.
Both of the systems will be on different servers. can i know if this is possible or can be achieved in some way.
Yes, you will be able to link them, but it won't be anything more than a simple url link. Compatibility is irrelevant here really.
e.g. Service Desk Issue ABC-123 has something on it that says "see also https://ourjira4.1/browse/GHY-567" - it won't do anything more than give you a clickable link.
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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