JIRA synchronization is failing

In Atlassian JIRA Project Management Software (v7.0.10#70120-sha1:37e3d7a)    

Administration > User management > User Directories > The synchronization against our LDAP Server is failing after 20-21 seconds.

Please assist me in troubleshooting this issue so that JIRA will pick up our testers. They need access in order to be able to use JIRA for testing.

Thank you

1 answer

I had issues like that in the past. It was a combination of firewall and network issues.

I suggest you look at this issue with your network administrator 

Thank you Nicolas. I have a request in to them now.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Confluence

Three common content challenges + how to manage them

An efficient enterprise content management system, or ECM, is a must-have for companies that create work online (cough   cough, all companies). If content calendars, marketing plans, and bu...

65 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you