JIRA Server to Cloud Migration

We are have an on prem server with a couple hundred projects.  We also have JIRA cloud with 20-30 newer projects.  We would like to migrate a number of the on prem JIRA projects to cloud.  I have read through the migration documentation (https://confluence.atlassian.com/adminjiracloud/importing-issues-from-jira-server-applications-776636788.html) and have some questions.
1) The documentation states “This import procedure overwrites all the existing data and configuration in JIRA cloud applications and cross-application settings”.  Does this mean that if we import the on prem projects that the existing 20-30 projects in cloud will be lost?
2) Is there anyway to migrate a single project to cloud or is this a all or nothing migrations per the documentation?
3) What would happen if we migrated the issues, but did not migrate attachments/avitars/logos?  Would the projects and issues be available, but the avitars/logos would not appear and the attachment links would not work?

1 answer

Hi Tim,

JIRA Cloud supports only full system import and does not support single project import.

So in short what you need to do is:

  1. Backup you current cloud instance 
  2. Download the backup and restore it to a temporary on-prem instance
  3. Use the JIRA Project Import to import the projects you want to the temporary instance
  4. Take a full backup of the temporary instance and upload it to the cloud server
  5. Restore the cloud instance from the uploaded backup which contains the merged data

There are more things to consider like (but not limitted to)

  • Are your on-prem instance projects using add-ons not available for cloud
  • Do you need to migrate JIRA Agile configuration/data
  • Do you need to migrate Service Desk configuration/data
  • Are all the users/groups from the on-prem instance actually using the projects available on the cloud instance and if the user/group names are the same



What Boris said.

One other thing is that during this process, you don't want users coming in to the Cloud system and changing data, because they will lose edits after you import back at step 5.

If you have a small team, maybe you can just communicate this, but with a bigger team I would do something else ... eg Lock down all the project permissions to give no-one any editing permission (read-only) or even give them no permission at all.


Our client has JIRA + JIRA Agile and Zephyr for JIRA – test management for JIRA (Server) 100 users, and their licenses expired two years ago.

They want to migrate from their server to the cloud solution and before they can do that they need to upgrade to the latest version of Jira Software first, before they can migrate to the cloud solution.

I’m wondering how this impacts the Zephyr for JIRA add-on? Do they need to upgrade the add-on first before migration or?

Many thanks!



Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Thursday in Jira Ops

I'm John Allspaw, Ask Me Anything about incident analysis and postmortems

I'm John Allspaw, co-founder of   Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...

5,475 views 21 17
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you