I am looking for the pourcentage of issues created in Jira, Portal and Email.
The information is in the issue, it is the channel, but I don't find a solution to export and analyse it ?
Thanks for your help.
If you are using Jira Service Management and have less than 1000 issues from each channel, you could access this information the following way :
From the advanced search, use the "request-channel-type" function and count the number of results :
If you have more than 1000 results, you'll have to repeat the operation several times (by filtering by date for instance)
Let me know if this helps,
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