Is it possible to add a filter module on the incident screen

We'd like to have a module on a incident screen that automatically searches for other incidents with similar text as the name of this incident. 

Here's an image of the incident screen we have right now:

Capture1.PNG

Here's an image of the filter we'd like to have in the incident report: (notice the keyword "test" in all the summaries below, This is because the filter automatically searched for the phrase "this is a test" or any part of that phrase ideally).

Capture2.PNG

Is there any way to add this kind of module to the incident page in Jira?

We don't have JIRA service desk, does it does it have this functionality?

1 answer

1 accepted

You ca create a scripted custom field (Script Runner) which will display the result of running a JQL query similar to "summary ~ ${issue.summary}"

the script field code is similar to 

import com.atlassian.jira.bc.issue.search.SearchService;
import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.Issue
import com.atlassian.jira.issue.fields.CustomField
import com.atlassian.jira.jql.parser.JqlQueryParser
import com.atlassian.jira.web.bean.PagerFilter;
def getSimilarIssues(Issue issue) {
	def customFieldManager = ComponentAccessor.getCustomFieldManager()
	
	def jql = /summary ~ $issue.summary AND issue NOT IN (${issue.key})/  
	SearchService ss = ComponentAccessor.getComponent(SearchService)
	JqlQueryParser parser = ComponentAccessor.getComponent(JqlQueryParser)
	def result = ss.search(issue.reporterUser, parser.parseQuery(jql), PagerFilter.getUnlimitedFilter())
	result.issues.collect({
		"""
		<a class="issue-link" data-issue-key="${it.key}" href="/browse/$it.key" id="key-val" rel="$it.id">$it.key</a>
		"""
	}).join(' , ')
}
getSimilarIssues(issue)

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