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How to update resolutions.

Jennifer Yin1
Jennifer Yin July 13, 2016

I added a new status to our workflow, but now the resolution doesn't update when I move it to "Done". 

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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July 13, 2016

You need to make sure your workflow has post-functions that set the resolution

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Jennifer Yin1
Jennifer Yin July 13, 2016

Hi there,

Thanks for the help here. I thought I just updated the post functions and it looks like they still say unresolved. sad

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Peter Bengov
Peter Bengov
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July 17, 2016

Hi Jennifer,

If I understand the question correctly, you should be able to use Script Runner's Bulk Fix Resolutions to change a resolution for a closed ticket. 

See some more data here: https://jamieechlin.atlassian.net/wiki/display/GRV/Built-In+Scripts

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